Case study: 'Accidental Manager to Purposeful Leader' training, in a fast paced multi-site organisation.

Our client Arrow Self Drive are a busy, multi-site, vehicle rental business. With six sites and diverse roles, they have several layers of management – from directors to depot managers to workshop and rentals managers. We’d been working with them to standardise policies and procedures across the sites, and develop a set of core and leadership behavioural competencies. Then in order to apply these consistently across the organisation, and to help managers to polish their skills in giving feedback, setting objectives, and tackling difficult situations, we devised a tailored training programme.

Like all our leadership programmes this was built on the foundations of emotionally intelligent leadership (of course we threw in some Clarity4D colour theory!), and we incorporated vital reflective practice – Yvette was thrilled at how the delegates threw themselves into this, and at each session brought stories of how they had paused, reflected and improved their own leadership techniques.

The feedback was fabulous, like this from Nicky: “Really blown away by how much important and useful information I have digested over these 3 training session with Yvette. From the first session this has been beneficial through my daily duties as a manager.”

Andy said: “The sessions were very relaxed which I felt made people more comfortable in opening up about problems they were having. I found all 3 training days really useful and it was good to spend time with the other managers to hear about the different issues we all face”

And one of our favourites was Gary’s take on it:

Q "What did you expect to get from the sessions?"
A "Honest answer, probably not a great deal. That's not me being "you can't teach an old dog" but I've lost count how many behaviour and leadership courses I've been on and run over the years.

My expectations took a bit of a reality check. The pace in which not just legislation but what is morally expectable has changed so much over the last few years. You could say the old dog certainly learned not just a few new tricks, but is wiser for the experience. Thank you."

Paul summed it up by saying: “In a nutshell, your course will make us better managers, thank you.”

It’s our pleasure!

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